Refund Policy

Refund Policy for Digiteve

At Digiteve, we take pride in providing high-quality digital products. Due to the nature of digital downloads, we have established the following refund policy to ensure transparency and customer satisfaction:

1. No Refunds on Digital Products
   Once a digital product has been purchased and the download link has been provided, we generally do not offer refunds. This is because digital items cannot be returned in the same way as physical products.
2. Exceptions to the No-Refund Policy
   We understand that exceptional circumstances can occur. Refunds may be granted under the following conditions:
   Technical Issues:

 If a product is defective or corrupted and cannot be used as intended, and our support team is unable to resolve the issue.
– **Accidental Duplicate Purchases**: If you accidentally purchase the same product twice, please contact us for a refund for the duplicate.

3. Requesting a Refund
   To request a refund under the qualifying conditions, please contact us within 14 days of your purchase at contact@digiteve.com with:
   – Your order number.
   – A description of the issue or reason for the refund request.
4. Response Time
   Our team will review your refund request and respond within 3-5 business days. If your request is approved, we will process the refund to your original payment method.
5. Non-Refundable Cases
   – Change of mind after purchase.
   – Not reading product descriptions thoroughly before purchase.
   – Incompatibility issues that could have been verified prior to purchase.
6. Contact Us
   For any questions or concerns regarding our refund policy, please reach out to our support team at contact@digiteve.com.

Effective Date: [2024]

Thank you for choosing Digiteve for your digital product needs. Your satisfaction is important to us.